Senin, 24 Oktober 2011

Confusion As A Usability Defect




October 24, 2011
Confusion As A Usability Defect
By Rob Diana
As a software engineer, you should always be looking for the location of the next defect or at least clues that something is wrong. The problem is that most developers have been trained to wait for feedback from the QA team. In many cases, the QA team is following a script or has been trained on how to use the system, so some clues get lost in the familiarity.

Michael Bolton has an interesting post regarding confusion as an oracle:

James peered over his glasses. "When you're confused," he said, "that's a sign that there's something confusing going on. I gave you a confusing product to test. Confusion might not be fun, but it's a natural consequence when you're dealing with a confusing product." James was tacitly suggesting that Jon's confusion cound be used as an oracle-a heuristic principle or mechanism by which we recognize a problem.

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