Don't Be Afraid Of Fake Reviews

October 17, 2011

Don't Be Afraid Of Fake Reviews By Mike Moran Last week, I talked about how you really do know what to say in social media. I got lots of nice feedback on that post, but I know that some of you are still skeptical. I know that some of you still believe that old PR maxim to never dignify a scurrilous story with a response. Or that some criticisms are "one-day stories," and answering them just "gives them legs." And some of you are especially adamant about this when it comes to reviews of your business or your products that you just KNOW are fake. And, I am here to tell you that you are wrong. Let's say that you have the power to even determine which reviews are fake and which ones are real. (More on that magical power later.) And you spot a scathing review that you are convinced was placed there by your arch rival. I know this might be hard to swallow, but the right thing to do in that situation is to answer it, not ignore it. (I know that not all reviews can be answered, but answer the ones that you can, especially in blog posts and message boards). Continue Reading

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